For new clients:

What You Need to Know…

Once it has been determined that you would like to proceed with therapy, you will be sent an automated email from a system called Owl. The email will contain 2 forms to be filled out to register you as a client. (If the session is for your child, please ensure you fill out the forms using their information.) Once these are completed, we can book an intake appointment.

The first appointment is called  “intake”. It will be approximately 75 minutes in duration. During this session, you will be asked a variety of questions regarding what has brought you to therapy, a bit about your history and what your goals are.

If the client is a child under the age of 16, this intake appointment is for parents only.

If your child is 12 or under, a typical plan is to book an initial appointment with parents (no kids) and then book 3 appointments with the child to assess the situation and initiate intervention. With children this age, I like those appointments to be 3 weeks in a row if possible to establish rapport.

Following these 3 sessions, I recommend a half session (25 minute) phone or video call with parent(s)/ caregivers for follow-up and next steps.

If further therapy is recommended, appointments will then be spaced 2 weeks apart (unless the child is in crisis).

Fees & Payment

Health Coverage:

If you plan to use health coverage, please check with your provider before booking an appointment. You need to ask if you are covered to be seen by a Canadian Certified Counsellor. And if so, how many sessions are covered?

Employee Assistance:

I am not currently providing services for Employee Assistance.

Fees:

• Optional Initial Phone Consultation (15 min) Free

• Initial (First) Visit (60min) $180

• Individual Sessions for All Ages (50 min) $160

• 40 minute phone session/ consultation (Mon-Wed mornings at 9am) $90

• Family Therapy Sessions for up to 4 people (75 minutes) $200

• Parenting $160

• Single Session/ Urgent Appointments (60 mins) $200 - * see “services” tab for further information.

• Please discuss with Patti if you are looking for ongoing consultation with other professionals.

  Cancellation Policy:

• Your appointment time is reserved just for you. Please provide at least 24 hours notice before cancelling a scheduled appointment. If you fail to give timely notice, you will be charged the full session fee. 

• Exceptions will only be made in the event of illness or an emergency.

• Online sessions are always available if required.

  Direct Billing

• Direct billing is not typically done. However, there may be a few exceptions, so please ask.

  Billing Process

• After each session, you will receive an invoice from an automated “Owl” system.

• I ask that payment is received within 2 days of your appointment unless otherwise agreed upon.

• After payment, you will be sent a receipt. The receipt is what your health insurance provider will require for reimbursement.

  Preferred Payment: 

• My preferred method of payment is e-transfer. Please send payment to: ohanacounselling@gmail.com and include the invoice number in the message.

• Payment is also accepted in the form of cash, cheque and if required, all major credit and debit cards for in-person sessions.  

Parking

Parking

Illness

• our parking lot is located at the corner of Wentworth St and St James St.

• there is also free on-street parking. However, the assigned side of the street changes every 15 days. If you choose to park there, please be sure you are on the correct side of the street (if you aren’t…you will get a ticket!).

• Please do not park in the spaces directly in front of the building.Cars park one in front of another and it can cause for many disruptions.

Covid-19 / Illness Policies

• If you, or someone you have been in direct contact with has had a positive Covid test in the past 5 days, you will have to be seen online or re-schedule.

• If you or your child have a fever of 38°C (100.4°F) or more, have diarrhea, vomiting, are coughing significantly, or if you are experiencing any other 2 of the symptoms in the graphic below, please stay home and opt to be seen online or notify me of your cancellation as soon as you can. Please see below for guidelines re. illness.

• We can reschedule your appointment after your child tests negative and has been symptom-free for at least 48 hours.

• Children with known communicable diseases (i.e., conjunctivitis/ pink eye, chicken pox, measles, whooping cough, etc.) must be kept at home for the length of time recommended by Public Health.

• If a child arrives with symptoms, they will be unable to be seen and you will be charged. 

***May 2023 - We are in the process of moving to a new electronic system called Jane. If there are any problems in the switch over….please email Patti directly.

client portal: https://oab.owlpractice.ca/ohanacounselling

online booking: https://oab.owlpractice.ca/ohanacounselling/booking

secure messaging: https://oab.owlpractice.ca/ohanacounselling/secure-messaging